After a year and a half process, Coldwell Banker Affiliates de México SA. de CV. managed to obtain ISO 9001: 2015 international certification, with focus on generating successful experiences for its customers, employees and shareholders; through the adoption of a quality management system that seeks continuous improvement in franchise promotion and real estate brokerage.
“With this certification,
Coldwell Banker Mexico
it is intended to increase
in the short term, satisfaction
of our Franchisees
and interested parties.
Phillip Hendrix, General Manager of Coldwell Banker, promoted the adoption of this standard convinced that it will make the company the best option in the real estate sector.
The implementation of a quality management system encourages organizations to develop and implement standards to increase customer satisfaction with continuous improvement being one of its main bases for the growth and retention of customers.