After a year and a half process, Coldwell Banker Affiliates de México SA. de CV. managed to obtain ISO 9001: 2015 international certification, with focus on generating successful experiences for its customers, employees and shareholders; through the adoption of a quality management system that seeks continuous improvement in franchise promotion and real estate brokerage.
“With this certification,
Coldwell Banker Mexico
it is intended to increase
in the short term, satisfaction
of our Franchisees
and interested parties.
Phillip Hendrix, General Manager of Coldwell Banker, promoted the adoption of this standard convinced that it will make the company the best option in the real estate sector.
The implementation of a quality management system encourages organizations to develop and implement standards to increase customer satisfaction with continuous improvement being one of its main bases for the growth and retention of customers.
I was born in Mexico City and all my professional life I have been working in sales. On 1977, when Grupo Alfa from Monterrey built the firs touristic development in Manzanillo (Hotel las Hadas, Puerto Las Hadas, Villas del Palmar, Maeva, La Punta, etc.) I was invited to participate in it and from that moment on I have been working in Real Estate in Manzanillo. Eight years ago I decided to buy the franchise and be part of the great Coldwell Banker family. Although Manzanillo is a small city, our office has been always on the ?Top 10 Producers?. I´m Founding partner of Mexican Real Estate Association (AMPI) in Manzanillo, President for two years, and member of the Board of Directors in National AMPI and currently Secretary, as well as representative of Real Estate companies in the CCE (Business Coordinating Council) in Manzanillo. Restless by nature, I have participated in different sport association, politics, and of course, because of my work, in condominium associations, and one of the thing I like the best of real estate is all the friend I have made.